Policies & Terms – TMB Repairs

At TMB Repairs, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We collect two types of information:

1. Personal Information:
   
   • Name, phone number, email address, and device information when you:
     • Fill out forms on our website.
     • Contact us for repairs or services.
     • Opt-in for updates or promotions.

1. Non-Personal Data:
   
   • IP addresses, browser type, and device information to analyze website traffic and enhance user experience.

We use your information to:

• Fulfill your service requests, including repair appointments and inquiries.
• Improve your customer experience by personalizing services.
• Send updates, promotions, or service reminders (only if you’ve opted in).

Your personal information will never be sold or traded. We share your data only:

• With trusted third-party service providers to complete transactions (e.g., payment processors).
• When required by law or to protect our rights.

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, use, or disclosure.

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device to help us:

• Understand how visitors use our site.
• Optimize website performance.

You can manage or disable cookies in your browser settings.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or fix any inaccuracies in your data.
• Delete: Request the deletion of your personal information.
• Opt-Out: Unsubscribe from promotional communications at any time.

To exercise these rights, contact us using the information below.

If you have any questions about our Privacy Policy or how we handle your data, please get in touch:

TMB Repairs
📍 1830 Range Dr, Suite 116, Mesquite, TX 75149
📞 (972) 836-6729
📧 Robert@tmbrepairs.com

At TMB Repairs, we take pride in the quality of our repairs and the trust our customers place in us. Our warranty policy ensures that you’re covered for any issues arising from our workmanship or replacement parts. Below are the details of our warranty coverage and terms.

We offer comprehensive warranties to give you peace of mind:

• iPhone & iPad Screen Repairs:
  
  • Coverage Period: 2 years (transferable).
  • Covers: Manufacturer defects in screens and installation issues.
• All Other Repairs:
  
  • Coverage Period: 1 year.
  • Covers: Manufacturer defects in replacement parts and issues due to improper installation.
• Lifetime Labor Warranty:
  
  • Covers all repairs for labor-related issues, such as loose connections or improper soldering.
  • This warranty is transferable.

While our warranty is robust, certain issues fall outside its scope:

1. Physical or Liquid Damage:
   
   • Any damage occurring after the repair, including cracked screens or water exposure.

1. Unauthorized Repairs or Modifications:
   
   • Repairs performed by third parties that alter or damage the original repair.

1. General Wear and Tear:
   
   • Normal degradation over time, such as battery capacity loss.

If you experience an issue covered under our warranty:

1. Contact Us:
   Call us at 972-836-6729 or email robert@tmbrepairs.com.
2. Bring Your Device:
   Visit our store at 1830 Range Dr, Suite 116, Mesquite, TX 75149 with your device and proof of repair (e.g., receipt or work order).
3. Assessment:
   Our technicians will assess the issue. If it qualifies under warranty, we will repair or replace the part free of charge.

• Transferability:
  
  • All warranties are transferable. If you sell or gift your device, the warranty remains valid for the new owner.
• Warranty Voids:
  
  • Any attempt to repair or modify the device by unauthorized parties will void the warranty.
• Exclusions:
  
  • Issues caused by software updates, third-party apps, or viruses are not covered.

We’ve been serving the Mesquite, TX community since 2011 with high-quality repairs and exceptional customer service. With warranties designed to protect your investment, you can trust us to stand by our work.

📍 Address: 1830 Range Dr, Suite 116, Mesquite, TX 75149
📞 Phone: 972-836-6729
📧 Email: robert@tmbrepairs.com

At TMB Repairs, we aim to provide a transparent and customer-friendly refund policy to ensure you feel confident in choosing us for your repair needs. Please review the details below for clarity on our refund terms and conditions.

We offer refunds in the following scenarios:

1. Unused Services:
   
   • If you prepay for a service and decide not to proceed before the repair begins, you may be eligible for a refund.

1. Warranty-Related Issues:
   
   • Repairs covered under our warranty that cannot be resolved will qualify for a refund of the repair cost.

1. Incorrect Charges:
   
   • If you were charged incorrectly, we will promptly correct the mistake and issue a refund if applicable.

Certain fees and services are non-refundable:

1. Diagnostic Fees:
   
   • Diagnostic fees are non-refundable unless you proceed with the recommended repair.

1. Completed Repairs:
   
   • Once a repair is completed, refunds are not issued unless the issue falls under our warranty policy.

1. Special Order Parts:
   
   • Special order parts require a $20 deposit, which is non-refundable. If the part has already been ordered, the deposit cannot be refunded.

1. Labor Costs:
   
   • Labor charges for custom repairs or special orders are non-refundable.

1. Shipping Fees:
   
   • Shipping costs for mail-in repairs or parts orders are non-refundable.

If you believe you are eligible for a refund, follow these steps:

1. Contact Us:
   Call 972-836-6729 or email robert@tmbrepairs.com within 7 days of your transaction.
2. Provide Proof of Purchase:
   Have your receipt or work order number available for verification.
3. Assessment:
   Our team will review your request and provide an update within 3 business days.
4. Refund Method:
   Approved refunds will be issued to the original payment method or as store credit, depending on the situation.

Refunds are not available for:

• Repairs involving customer-induced damage after completion.
• Issues unrelated to the original repair.
• Special order parts after they’ve been ordered or used.

Approved refunds are processed within 5-7 business days. If you do not receive your refund within this timeframe, contact your payment provider or bank for further assistance.

We are committed to ensuring you’re satisfied with our service. If you have any concerns or questions about your experience, please contact us. Your feedback helps us improve and provide better service to our customers.

📍 Address: 1830 Range Dr, Suite 116, Mesquite, TX 75149
📞 Phone: 972-836-6729
📧 Email: robert@tmbrepairs.com

Since 2011, TMB Repairs has served the Mesquite, TX community with trusted electronics repairs backed by transparent policies. From phones to video game consoles, we’re here to ensure your devices are repaired with care and professionalism.

If your repair requires parts we don’t have in stock, we can special order them to complete your service. Here’s what you need to know:

1. Deposit Requirement:
   
   • A $20 non-refundable deposit is required for all special order parts.

1. Order Confirmation:
   
   • Once your deposit is received, we will place the order. Most parts arrive within 2-5 business days, depending on supplier availability.

1. Cancellations:
   
   • If you choose to cancel after the part has been ordered, the deposit is non-refundable to cover restocking and shipping fees.

1. Unclaimed Parts:
   
   • Special order parts must be claimed within 30 days of arrival. After this period, the part may be subject to a 15% restocking fee, or the deposit may be forfeited.

1. Warranty on Parts:
   
   • All special order parts are covered under our standard warranty policy for defects.

• Shipping Tips:
  
  • Use a sturdy box and proper padding to protect your device during transit.
  • Choose a shipping method with tracking and insurance for peace of mind.
• Special Orders:
  
  • We’ll notify you as soon as your part arrives, so you can schedule your repair promptly.

Have questions about shipping or special orders? Our team is here to help!

📍 Address: 1830 Range Dr, Suite 116, Mesquite, TX 75149
📞 Phone: 972-836-6729
📧 Email: robert@tmbrepairs.com

With over a decade of experience, TMB Repairs is a trusted name in Mesquite, TX, for quality electronics repairs. Our seamless shipping process and efficient special orders ensure your devices are repaired with minimal downtime.

At TMB Repairs, we aim to provide a seamless payment experience for all of our customers. This page outlines the payment methods we accept, our payment policies, and other important details to ensure transparency and clarity.

We offer multiple convenient payment options for your repairs and services:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
• Mobile Payments: PayPal, Zelle, Venmo, Cash App.
• Cash: Always accepted for in-store transactions.
• Invoices: Available for business accounts and bulk orders (terms apply).

1. Payment Due at Pickup:
   
   • Full payment is required upon completion of the repair and before the device is returned.

1. Special Orders:
   
   • A $20 non-refundable deposit is required for all special order parts.
   • The remaining balance is due when the repair is completed.

1. Refunds:
   
   • Payments are subject to our Refund Policy. Please refer to it for details on refundable and non-refundable items.

1. Late Payments:
   
   • For invoices, late payments may incur a 5% monthly fee on the outstanding balance after 30 days.

We prioritize the safety of your transactions:

• Secure Processing: All card transactions are processed through encrypted systems to protect your financial information.
• No Hidden Fees: All charges are transparent and clearly communicated before payment.

We understand that repairs can be an unexpected expense. TMB Repairs offers flexible financing solutions through [Partner Name, if applicable]. Contact us to learn more about installment payment options.

For most services, payment is required upon completion. However, special orders and bulk services may require a deposit.

Yes! For mail-in repairs and remote services, we accept payments through PayPal, Zelle, Venmo, and other secure methods.

We offer a 10% discount for veterans and active-duty military personnel. Please provide valid identification to qualify.

Have questions about our payment terms? Reach out to us, and we’ll be happy to assist:

📍 Address: 1830 Range Dr, Suite 116, Mesquite, TX 75149
📞 Phone: 972-836-6729
📧 Email: robert@tmbrepairs.com

With over a decade of experience serving the Mesquite, TX community, TMB Repairs is dedicated to providing reliable repairs, transparent pricing, and flexible payment options.

• Experienced Technicians: Our skilled team handles a wide range of repairs, from quick iPhone screen replacements to complex PS5 HDMI port repairs, ensuring your device is restored to optimal condition.
  TMB Repairs
• Comprehensive Services: We offer a variety of repair services, including:
  
  • Phone Repair: iPhone and Android screen replacements, battery replacements, and more.
  • Tablet Repair: Quick repairs for iPads and other tablet brands.
  • Computer Repair: Custom builds, tune-ups, virus removal, and more.
  • Video Game Console Repair: PS5, Xbox, and Nintendo repairs, including HDMI ports and board repairs. TMB Repairs
• Convenient Location: Located at 1830 Range Dr, Suite 116, Mesquite, TX 75149, near Town East Mall, we are easily accessible from Mesquite and nearby areas, including Garland, Balch Springs, and Seagoville.
  TMB Repairs
• Customer Satisfaction: Our commitment to quality service has earned us positive reviews. One customer noted, "TMB Repairs is hands-down the best place in Mesquite for phone repairs! They fixed my cracked screen in under an hour."
  TMB Repairs

For reliable electronics repair services in Mesquite, TX, trust TMB Repairs to deliver exceptional service and quality repairs. Contact us today to schedule a repair or learn more about our services.

Address: 1830 Range Dr, Suite 116, Mesquite, TX 75149 Phone: (972) 836-6729 Website: tmbrepairs.com

General Information

The information provided by TMB Repairs ("we," "us," or "our") on our website and through our services is for general informational purposes only. While we strive to ensure the accuracy and completeness of the information presented, we make no warranties or representations regarding its accuracy, completeness, or reliability. Any reliance you place on such information is strictly at your own risk.

Professional Services Disclaimer

TMB Repairs offers professional electronics repair services. However, the information provided on our website does not constitute professional advice. For specific issues or concerns, we recommend consulting directly with our qualified technicians.

Limitation of Liability

In no event shall TMB Repairs be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our website or services. This includes, but is not limited to, any errors or omissions in the content, loss of data, or any other loss or damage of any kind incurred as a result of the use of our services.

External Links Disclaimer

Our website may contain links to external websites that are not provided or maintained by TMB Repairs. Please note that we do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Changes to This Disclaimer

We reserve the right to update or change this Legal Disclaimer at any time. Any changes will be posted on this page, and we encourage you to review this disclaimer periodically.

Contact Us

If you have any questions about this Legal Disclaimer, please contact us:

TMB Repairs1830 Range Dr, Suite 116 Mesquite, TX 75149 Phone: (972) 836-6729 Email: robert@tmbrepairs.com

Effective Date: November 8, 2024

We collect your explicit consent before sending SMS or email communications. By subscribing through our website or providing your contact information during an appointment, you agree to receive:

• Appointment reminders
• Service updates
• Marketing messages (if you opt in)

When you subscribe, you must check a box confirming your agreement to receive communications. This ensures your consent is explicit and compliant with applicable laws.

You can opt out of receiving messages at any time. Here’s how:

• For SMS Messages: Reply "STOP" to any message you receive from us.
• For Email: Click the "Unsubscribe" link at the bottom of any email we send.

Once you opt out, you will no longer receive communications unless you opt in again.

We use your contact information only to provide the services you request and to send relevant updates. We do not share or sell your information to third parties for marketing purposes.

After you subscribe, we send a confirmation message to verify your opt-in. This ensures you are aware of your subscription and can immediately opt out if it was in error.